Shipping Policy
- We strive to prepare and dispatch your order promptly upon receipt. Order processing may take up to 24 hours. Once your order has been shipped or is ready to be shipped, it cannot be canceled for any reason.
- Shipping typically takes 2-3 business days, though in some cases, it may extend to 5 business days based on your location or the size of the order. Detailed delivery information will be provided in your confirmation email. We utilize major carriers and local courier partners for shipping.
- For customers in the Greater Toronto Area (City of Toronto, Peel, and York regions), we offer complimentary local hand delivery. This service ensures delivery within 2-3 business days from the order placement. Same-day delivery is also available; however, please contact us to confirm availability.
- To keep you informed about your delivery, we will use the mobile phone number provided during checkout for calls or text messages. Thank you for choosing us for your order!"
KEY INFORMATION ON SHIPMENTS
- Please ensure to provide us with an accurate physical delivery address and verify it during the checkout process to ensure the timely delivery of your order. If you happen to notice any errors in the address, kindly contact us immediately so that we can rectify it.
- While the majority of our orders arrive promptly, some may experience delays due to location or weather conditions. Please note that estimated delivery times are not guaranteed, and minor hiccups during transit may occur with our shipping partners.
- In the event that your order returns to us, additional shipping charges will apply unless it's due to our mistake.
- Each order comes with a 'Signature Required' label, adding an extra layer of security to your delivery experience.
ORDERS FOR PRESERVED PRODUCTS
In the event of orders that exceed our local inventory capacity and require the acquisition of additional products from Colombia, we will contact you to establish a convenient delivery date. We understand the importance of receiving your products on time and will strive to meet your expectations regarding the delivery date.